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Legacy Transfer on Zengo: The Complete Guide
Legacy Transfer on Zengo: The Complete Guide
Matias Fabius avatar
Written by Matias Fabius
Updated over a week ago

Zengo's Legacy Transfer allows you to set up a transmission plan of your crypto assets to a designated person should something happen to you. If you cannot access your Zengo wallet, this service lets you set up a plan and securely transfer your assets to a designated legacy recipient.

This comprehensive guide outlines the step-by-step process to ensure a seamless setup in just a few seconds.

The legacy transfer is an exclusive service to Zengo Pro customers (learn more here)

Easy 5 steps set-up:

  1. Access the Security Tab

    1. Navigate to the "Security" tab on your Zengo wallet.

    2. Choose the 'Legacy Transfer' option

    3. Select the "My Legacy" tab.

  2. Setup Your Invite for a designated recipient

    1. Create the legacy transfer invite for your recipient by providing their email address and name or nickname.

    2. Provide your name or nickname so the recipient can recognize the invite.

    3. Although Zengo will notify the recipient, we recommend you let them know personally about your decision.

  3. Set up the Inactivity Timer

    1. Set your desired duration (e.g., six months) for the inactivity timer.

    2. Inactivity on your account will trigger the legacy plan and transfer of your assets. You will receive email notifications as reminders before this happens.

  4. Synchronize the legacy plan via DropBox.

    1. Log in to DropBox to share the legacy file with the recipient.

    2. This file alone is useless and cannot be used as is by a third party to access your wallet.

    3. The designated recipient, however, must have access to this file to access your wallet at the end of the inactivity period.

  5. Final Approval of the legacy plan

    1. Upon the recipient's confirmation, you will be asked to approve the legacy transfer to finalize the setup.

    2. An email is sent to both parties to confirm the legacy plan is set up and active.

    You can access your Zengo wallet at least once during the inactivity period to reset the timer and postpone the legacy transfer.

Note: You can permanently replace your recipient or cancel the legacy transfer by navigating to your Legacy Transfer page and choosing the required action.

For in-depth insight, we invite you to watch the following guide:

Frequently Asked Questions

Who can set up and use a legacy transfer plan?

Zengo Pro customers can set up a Legacy transfer plan.

Any user of Zengo Essentials (free) can be a recipient of a legacy transfer plan.

Why should I need a Legacy Transfer?

The legacy transfer is a useful service in case you want to guarantee access to your funds with the help of a trusted recipient in case you can no longer access your Zengo account, for example, if you pass away or are incapable of accessing your Zengo account for a long period of inactivity.

What is a designated recipient?

This is a person of your choosing whom you will trust to be the recipient of your crypto assets when the legacy plan is triggered. It can be any person of your choosing. The recipient must set up a free Zengo account to be eligible.

Must the legacy recipient use the same device as I use?

No. He can use whatever device is compatible with Zengo, whether on iOS or Android

What should I do if my phone is lost or stolen?

Like recovering your Zengo wallet, you can recover your legacy transfer plan as a sender and a legacy recipient using the Zengo account recovery flow.

What happens to my legacy plan if I change to a new phone

As long as you can recover access to your Zengo account, you can view or revoke your existing legacy plan. Your legacy plan setup associated with your Zengo account remains unchanged even if you change your phone.

Can my Legacy Recipient view or access the content of my Zengo wallet?

No. The legacy recipient will only have knowledge or access to your wallet once the legacy transfer has been executed.

How and when will I know the inactivity timer is about to end?

One month before the end of the inactivity timer, you will receive multiple alert emails reminding you to open your Zengo wallet to restart the inactivity timer.

What if my Legacy Recipient loses their phone?

They can recover the account on any device. Please watch our explanation video.

Setting up a secondary email, recovery kit, and 3D FaceLock is recommended for better protection.

Can I designate more than one Legacy Recipient?

Currently, only one legacy recipient can be set for your wallet.

What if my recipient passes away after I pass away?

They won't be able to receive your legacy, and your legacy transfer won't be executed.

If your recipient cannot receive the legacy plan, you can update the designated recipient anytime.

Does the Legacy Recipient need to be a Zengo Pro paid subscriber?

No, a Zengo Pro subscription is not required for a legacy recipient to be designated or to access the wallet after the inactivity period.

What happens to my legacy plan if I stop paying for Zengo Pro?

If you stop paying for Zengo Pro and still use Zengo, the legacy plan will no longer be active.

Your legacy transfer will be operated as planned as long as you are a Pro user. If the payment for Zengo Pro stops during the inactivity period, your legacy transfer will be recovered and transferred as planned.

Can I set up a new Legacy transfer plan if I cancel or revoke an existing and active Legacy transfer plan?

Yes, you can, as long as you are a Zengo Pro user. You must revoke the current plan and set up a new one.

I am a Legacy recipient; how will the transferred assets be presented in my Zengo account? What happens to my other assets on my existing account before the transfer?

You will see the sender's assets as a separate and additional wallet you can access through your original Zengo wallet. The legacy transfer won't change or mix with your current assets in any way.

Can I modify the Legacy Recipient or the inactivity timer?

You can also revoke the plan and set it up from the beginning with a new inactivity timer. We will soon add the option to update the inactivity period in an existing Legacy plan.

As a recipient, should I use the same email address on Dropbox that I am using to register for my Zengo account?

Yes. You should use the same email address on Dropbox as the one you are using to register for your Zengo account. If the sender invited you to a different email, please contact the sender to update.

If I initially subscribe to Zengo Pro monthly, am I able to later switch to an annual subscription? What impact will this have on my existing Pro settings?

Absolutely. You can seamlessly transition from a monthly to an annual subscription anytime. Rest assured, all your Pro settings will remain intact.

Is a Dropbox-free account enough for setting the legacy transfer?

Yes, a free Dropbox plan is enough.

What are the implications if I lose access to my Dropbox account?

If you lose access to your Dropbox account, but the setup of the Legacy Plan has been completed by both parties, everything will work as expected.

Indeed, the legacy file has been additionally and securely saved to the primary cloud platforms used with your Zengo account: iCloud for iOS users and Google Drive for Android users.

Learn how to protect your Dropbox account with strong security.

As the sender, what occurs if I attempt to access my Zengo wallet after the legacy transfer has been executed?

If you try to access your Zengo wallet after the legacy transfer has been executed, access to the previous wallet funds will no longer be available, as the funds have been transferred to your designated legacy recipient. Before the inactivity timer ends, you will receive several email notifications as a reminder to engage with your wallet, ensuring the legacy transfer is carried out at your desired time.

Where can I learn more about the Legacy plan and its security?

You can read more about it in our white paper available here

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