If you’ve ever wondered how you would access your funds if something happened to your face, this feature is for you. 

When would I need an additional face scan?

The face scanning technology used in ZenGo should work even as your face changes naturally over time. If you gain or lose weight, start wearing eye glasses, grow out your hair or beard, or just grow older, you should still be able to access and restore your ZenGo wallet. 

But in the unlikely event that your face changes suddenly and drastically (e.g. in an accident), you can use an additional face scan to access your funds. We’ve considered this unthinkable scenario and provided a safe and simple solution. 

Whose face should be used for my additional face scan?

We recommend adding a close family member or friend — someone who you trust and is easily accessible. 

How do I add an additional face scan?

To add an additional face scan:

  1. Go to Account > Recovery Kit in the app

  2. Press the “Add Backup Face Scan” button

  3. Pass device authentication

  4. Follow the instructions and scan your additional face scan

That’s it! Now you can enjoy a little more peace of mind with your crypto 😌

Does this give someone else access to my account or funds?

No. The additional face scan can only be used on your device. More specifically, you still need all three factors for your recovery kit — access to your email account, the recovery file on your personal cloud service, and a face scan. A face scan alone cannot grant access to your account or funds.

How would I use the additional face scan if needed?

Exactly how you use your primary face scan. If you ever delete the ZenGo app or switch devices, you need to restore your wallet. You’ll go through the regular restore process in the app, and when it comes time to scan your face, you can use your own face scan, or your additional face scan. 

How do I remove an additional face scan?

  1. Go to Account > Recovery Kit in the app

  2. Press the “Remove Additional Face Scan” button

  3. Confirm removal

  4. Pass device authentication

Done. Your additional face scan is now removed. 

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