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What is an additional 3D FaceLock?
What is an additional 3D FaceLock?
Ouriel Ohayon avatar
Written by Ouriel Ohayon
Updated over a week ago

If you’ve ever wondered how you would access your funds if something happened to your face, this feature is for you. 

When would I need an additional 3D FaceLock?

The face verification technology used in Zengo should work even as your face changes naturally over time. If you gain or lose weight, start wearing eyeglasses, grow out your hair or beard, or grow older, you should still be able to access and restore your Zengo wallet. 

But in the unlikely event that your face changes suddenly and drastically (e.g. in an accident), you can use an additional 3D FaceLock to access your funds. We’ve considered this unthinkable scenario and provided a safe and simple solution. 

Whose face should be used for my additional 3D FaceLock?

We recommend adding a close family member or friend — someone who you trust and is easily accessible. 

How do I add an additional 3D FaceLock?

To add an additional 3D FaceLock :

  1. Go to Security> Recovery Kit> 3D FaceLock in the app

  2. Press the “Add Backup 3D FaceLock ” button

  3. Pass device authentication

  4. Follow the instructions and scan your additional 3D FaceLock.

That’s it! Now you can enjoy a little more peace of mind with your crypto 😌

Does this give someone else access to my account or funds?

No. The additional 3D FaceLock can only be used on your device. More specifically, you still need all three factors for your recovery kit — access to your email account, the recovery file on your personal cloud service, and face verification. Face verification alone cannot grant access to your account or funds.

How would I use the additional 3D FaceLock if needed?

Exactly how you use your primary 3D FaceLock, if you ever delete the Zengo app or switch devices, you need to restore your wallet. You’ll go through the regular restore process in the app, and when it comes time to scan your face, you can use your own 3D FaceLock or your additional 3D FaceLock

How do I remove an additional 3D FaceLock?

  1. Go to Security >Recovery Kit> 3D FaceLock in the app

  2. Press the “Remove Additional 3D FaceLock” button

  3. Confirm removal

  4. Pass device authentication

Done. Your additional 3D FaceLock is now removed. 

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