If the ZenGo isn't working properly, it's always best to first try to reset it. To do this, follow these instructions:
- Access the control center on your iOS device by either double tapping on the home button (on iPhone 8 or below) or by swiping up from the bottom of the screen (on iPhone X and above).
- Next, simply swipe up on the ZenGo app to force quit it.
For a visual guide on force quitting apps, click here.
If force quitting the ZenGo app doesn't solve the problem, contact us through our help center or on Twitter.