Hardware wallets depend on you to safely protect a seed phrase in case your hardware is lost or corrupted. If you lose that seed phrase or someone steals it, your crypto is gone. With ZenGo, there is no key to protect or remember. And because your account is protected with liveness biometrics, unlike password-based wallets, it is not possible for an attacker to access your funds without your face.
We suggest you read account safety section for more details