Backup

ZenGo's keyless backup is simple, secure, and only takes a second. It completely replaces the need to manage (and worry about securing) a private key.

Just scan your face and you're done!

Restore

If your ZenGo app gets deleted, or you lose your device, you'll need to restore your wallet. Follow these four easy steps:

  1. Download ZenGo
  2. On your device, be logged in to the same Apple ID or Google account you used to create your ZenGo wallet the first time
  3. In the ZenGo app, log in with the same email you used to create your wallet the first time
  4. Scan your face

That's it! Your wallet is restored.

Getting Technical

Under the hood, the face map is not an image of your face, but rather a non-identifiable mathematical representation of your face used to authenticate you. It simply tells us if the same person who created the wallet is the one trying to access it now. Your face map is stored securely encrypted on our server and made available for you to restore your wallet anytime. 

The ZenGo app also creates a unique backup file (called a "decryption file") and stores it in your cloud storage system. This file is NOT a private key. You don't need to do anything with this file, just be aware that it's there.

In Summary

ZenGo Keyless Backup requires the following elements: 

  1. Your email
  2. Your backup file
  3. Your secure face map

If you have any further questions about ZenGo Keyless Backup, feel free to reach out to us anytime at support@zengo.com. 

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